AfterPay Outage History

AfterPay experienced elevated decline rates for in-store card transactions across multiple regions (AU, NZ, US, CA) for 9.3 hours, affecting the In-Store API. The issue was resolved by advising customers to retry tapping their cards, with decline rates gradually returning to normal levels across all affected regions.

AfterPay experienced an elevated rate of declined in-store card transactions for 15 minutes, affecting the In-Store API. The issue was resolved by asking customers to retry tapping their cards, and payment approval rates returned to normal levels.

AfterPay experienced a major service outage affecting checkout conversion functionality for 1.4 hours, impacting both Online API and In-Store API services. The incident was caused by latency issues with a downstream provider. The service was restored to operational status and continued monitoring was implemented to ensure stability.

AfterPay experienced elevated decline rates affecting virtual card and button integrations for both AfterPay and Cash App Pay services. The issue impacted both Online API and In-Store API components, causing payment processing difficulties for merchants and customers. The incident lasted 20 minutes and was under active investigation by Cash App Merchant Services.

AfterPay US experienced a 37-minute service degradation affecting their Pay Monthly (Buy Now, Pay Later) feature and account services. Customers were unable to access Pay Monthly options at checkout and view their account details due to issues with the Online API and Consumer Portal. The engineering team investigated and resolved the issue.