Outage in AfterShip

SMS are not delivered to USA and Canada

Resolved Minor

November 15, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Currently sms to USA and Canada are undeliverable. Our team is checking this on priority to get it fixed.

Components affected

AfterShip Public Web Portal AfterShip API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/15/2023 05:09AM

Services are operational and the backlogs will be cleared within 1-hour timeline.

IDENTIFIED over 2 years ago - at 11/15/2023 04:54AM

Services are back to normal and the backlogs will be cleared within 1 hour.

INVESTIGATING over 2 years ago - at 11/15/2023 03:44AM

We are in the process of investigating the issue and the product affected by the SMS issue is AfterShip Tracking, Other products are not affected. AfterShip Tracking notification 2.0 users (migrated to the new tracking notification system) are also not affected.

INVESTIGATING over 2 years ago - at 11/15/2023 02:32AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/15/2023 02:18AM

Currently sms to USA and Canada are undeliverable. Our team is checking this on priority to get it fixed.

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