Outage in AfterShip

Rate Limit Error Affecting Klaviyo Integration

Resolved Major

October 23, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

Incident Report

Some accounts using Klaviyo integration with AfterShip Tracking are experiencing a rate limit error, causing notification triggers to fail. Our team is actively collaborating with Klaviyo to resolve this issue, and we'll keep you updated on our progress.

Components affected

AfterShip Secure Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/25/2024 05:23PM

The incident has been resolved and the service is fully operational.

INVESTIGATING over 1 year ago - at 10/24/2024 05:08AM

While Klaviyo is actively working on resolving the issue, we have found that reconnecting the integration can help restore normal service, kindly reconnect your Klaviyo integration.

We'll keep you posted on the progress

INVESTIGATING over 1 year ago - at 10/23/2024 12:44PM

Some accounts using Klaviyo integration with AfterShip Tracking are experiencing a rate limit error, causing notification triggers to fail.

Our team is actively collaborating with Klaviyo to resolve this issue, and we'll keep you updated on our progress.

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