Outage in AfterShip

Database performance issue

Resolved Major
November 19, 2024 - Started about 1 month ago - Lasted 35 minutes
Official incident page

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Outage Details

We are currently experiencing a database performance issue that began at 11:15 AM UTC, affecting all products' API latency high. Our team is actively investigating and prioritizing a resolution. We will keep you updated on our progress
Components affected
AfterShip API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/19/2024 12:28PM

The incident has been resolved and the services are fully operational.

INVESTIGATING about 1 month ago - at 11/19/2024 12:19PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/19/2024 11:54AM

We are currently experiencing a database performance issue that began at 11:15 AM UTC, affecting all products' API latency high.

Our team is actively investigating and prioritizing a resolution. We will keep you updated on our progress

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