Outage in AfterShip

Instagram Feed Issue on Brand Tracking Page

Resolved Major

December 13, 2024 - Started over 1 year ago - Lasted 14 days
Official incident page

Incident Report

Some clients are experiencing issues with the Instagram feed on the Brand Tracking Page, including images not displaying and Instagram accounts not connecting. We are actively working on a fix and will keep you updated on our progress.

Components affected

AfterShip Secure Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/27/2024 09:31AM

The incident has been resolved and the service is fully operational. Now, you can use the Instagram Feed feature normally.

INVESTIGATING over 1 year ago - at 12/13/2024 09:48AM

We've implemented a temporary solution to hide Instagram images for the time being.

We're continuing to work on a permanent solution and will keep you updated.

INVESTIGATING over 1 year ago - at 12/13/2024 06:39AM

Some clients are experiencing issues with the Instagram feed on the Brand Tracking Page, including images not displaying and Instagram accounts not connecting.

We are actively working on a fix and will keep you updated on our progress.

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