Outage in AfterShip

AfterShip AI EDD - Partial outage [Starting Time: 2025/05/13 7:40 AM UTC - Resolved Time: 2025/05/13 10:30 AM UTC]

Resolved Minor
May 13, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue with AfterShip AI EDD system contributing to an increase in error rate for Predict API and delay in triggering EDD notifications.
Components affected
AfterShip API

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/13/2025 10:34AM

Aftership Notification is fully recovered now and the incident is now resolved.

MONITORING 5 months ago - at 05/13/2025 10:03AM

The issue has been fixed and the system will be fully recovered in next 2 hours. We will keep monitoring till full recovery.

IDENTIFIED 5 months ago - at 05/13/2025 09:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 05/13/2025 09:47AM

We have identified an issue with AfterShip AI EDD system contributing to an increase in error rate for Predict API and delay in triggering EDD notifications.

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