Outage in AfterShip

AfterShip AI EDD - Partial outage [Starting Time: 2025/05/13 7:40 AM UTC - Resolved Time: 2025/05/13 10:30 AM UTC]

Resolved Minor
May 13, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with AfterShip AI EDD system contributing to an increase in error rate for Predict API and delay in triggering EDD notifications.
Components affected
AfterShip API
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/13/2025 10:34AM

Aftership Notification is fully recovered now and the incident is now resolved.

MONITORING 21 days ago - at 05/13/2025 10:03AM

The issue has been fixed and the system will be fully recovered in next 2 hours. We will keep monitoring till full recovery.

IDENTIFIED 21 days ago - at 05/13/2025 09:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 21 days ago - at 05/13/2025 09:47AM

We have identified an issue with AfterShip AI EDD system contributing to an increase in error rate for Predict API and delay in triggering EDD notifications.

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