Outage in AfterShip

Google Cloud Platform (GCP) outage.

Resolved Major
August 06, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing network anomalies in Google Cloud Platform (GCP) since 2025/08/06 2:43 AM UTC, which are resulting in widespread service disruptions. Our team is actively investigating the issue. We have contacted GCP Technical Support for assistance with resolving the issue internally and have filed a GCP ticket at the highest level
Components affected
AfterShip Secure Web Portal AfterShip Couriers Tracking System AfterShip API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/06/2025 04:36AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 08/06/2025 04:29AM

The issue has been resolved, and services have recovered. We are currently processing a backlog of data on our end to ensure complete restoration and system stability.

INVESTIGATING 3 months ago - at 08/06/2025 04:11AM

Our team is working on it, and it is currently being recovered; however, we are still validating full restoration of all business services. will update the progress

INVESTIGATING 3 months ago - at 08/06/2025 03:40AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/06/2025 03:25AM

We are currently experiencing network anomalies in Google Cloud Platform (GCP) since 2025/08/06 2:43 AM UTC, which are resulting in widespread service disruptions. Our team is actively investigating the issue. We have contacted GCP Technical Support for assistance with resolving the issue internally and have filed a GCP ticket at the highest level

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