Outage in Agorapulse

Facebook: posts and comments are randomly failing to publish

Resolved Minor
January 12, 2021 - Started almost 5 years ago - Lasted about 1 year
Official incident page

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Outage Details

We are aware of an issue with Facebook's network randomly affecting posts in the publisher and replies to comments within the inbox. They have this current bug open https://developers.facebook.com/support/bugs/448867966487671/ and have updated their status page here https://developers.facebook.com/status/dashboard/ with a degraded performance. During this time, you might see the following publishing error: "Facebook error: Please reduce the amount of data you're asking for, then retry your request (code 1, subcode null) 'null - null'" Please be aware that despite this error message, your content and reply may still be successfully published to Facebook. We will continue to update this incident when we have more information from Facebook
Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 01/12/2021 06:26PM

We are very happy to let you know this issue is fully resolved with Facebook now and we're no longer seeing any errors.

Thank you for your understanding while we waited for the fix to be pushed out by Facebook.

MONITORING almost 5 years ago - at 01/12/2021 03:18PM

Facebook has pushed a fix through for this issue and we are seeing a dramatic improvement. Please bear in mind it can take a few hours for everything to return to normal.

https://developers.facebook.com/support/bugs/448867966487671/
https://developers.facebook.com/status/dashboard/

INVESTIGATING almost 5 years ago - at 01/12/2021 12:23PM

We are continuing to investigate this issue.

INVESTIGATING almost 5 years ago - at 01/12/2021 12:21PM

We are still waiting feedback from Facebook on this issue

INVESTIGATING almost 5 years ago - at 01/12/2021 06:34AM

We are aware of an issue with Facebook's network randomly affecting posts in the publisher and replies to comments within the inbox.

They have this current bug open
https://developers.facebook.com/support/bugs/448867966487671/
and have updated their status page here https://developers.facebook.com/status/dashboard/ with a degraded performance.

During this time, you might see the following publishing error:
"Facebook error: Please reduce the amount of data you're asking for, then retry your request (code 1, subcode null) 'null - null'"

Please be aware that despite this error message, your content and reply may still be successfully published to Facebook.

We will continue to update this incident when we have more information from Facebook

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