Outage in Agorapulse
Save Button Disabled on Some Video Posts
Resolved MajorIncident Report
We are currently investigating an issue where the Save button may be disabled for some video posts, showing the message:
Cannot schedule while retrieving video duration
In many cases, reopening the post resolves the problem. As a workaround, you can also duplicate the post for editing and delete the original.
We’ll provide further updates as soon as a fix is in place.
Components affected
Agorapulse Instagram Publishing & Data Processing
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 09/25/2025 08:58AM
The issue where the Save button could be disabled for some video posts has now been fixed.
IDENTIFIED
23 days ago - at 09/24/2025 10:28AM
The issue has been identified and the team is working on a fix.
We will provide further updates as soon as a fix is in place.
INVESTIGATING
23 days ago - at 09/23/2025 08:16PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 09/23/2025 08:11PM
We are currently investigating an issue where the Save button may be disabled for some video posts, showing the message:
Cannot schedule while retrieving video duration
In many cases, reopening the post resolves the problem. As a workaround, you can also duplicate the post for editing and delete the original.
We’ll provide further updates as soon as a fix is in place.
Latest Agorapulse outages
Writing assistant not working as expected - 4 days ago
Instagram posts failing with (#10) Application does not have permission for this action (code 10, subcode null) 'null - null' error message - about 1 month ago
Inbox loading issue - about 1 month ago
Unable to Tag Locations on Facebook & Instagram - about 2 months ago
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