Outage in Agorapulse

Save Button Disabled on Some Video Posts

Major
September 23, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently investigating an issue where the Save button may be disabled for some video posts, showing the message: Cannot schedule while retrieving video duration In many cases, reopening the post resolves the problem. As a workaround, you can also duplicate the post for editing and delete the original. We’ll provide further updates as soon as a fix is in place.
Components affected
Agorapulse Instagram Publishing & Data Processing
Latest Updates ( sorted recent to last )
IDENTIFIED about 12 hours ago - at 09/24/2025 10:28AM

The issue has been identified and the team is working on a fix.

We will provide further updates as soon as a fix is in place.

INVESTIGATING 1 day ago - at 09/23/2025 08:16PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 09/23/2025 08:11PM

We are currently investigating an issue where the Save button may be disabled for some video posts, showing the message:
Cannot schedule while retrieving video duration

In many cases, reopening the post resolves the problem. As a workaround, you can also duplicate the post for editing and delete the original.

We’ll provide further updates as soon as a fix is in place.

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