Outage in Air

Reindexing/Uploading Issues

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We’re currently investigating an issue where reindexing and uploading are not working in some workspaces. Our engineering team is working to identify the cause and restore full functionality as quickly as possible.
Components affected
Air Web App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/11/2025 01:28AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/11/2025 01:02AM

We are starting to see tasks being processed again. Search indexing is slightly delayed, which is expected given the current processing load. While recovery has begun, we still have a backlog of tasks to reprocess and are continuing to monitor until we are fully in the clear.

INVESTIGATING about 2 months ago - at 09/10/2025 06:43PM

We’re currently investigating an issue where reindexing and uploading are not working in some workspaces. Our engineering team is working to identify the cause and restore full functionality as quickly as possible.

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