Outage in Airbnb API

Missing Webhooks and Messages API for New Booking Threads

Minor

March 02, 2026 - Started 4 days ago
Official incident page

Incident Report

We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST. Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint. We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.

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Latest Updates ( sorted recent to last )

MONITORING 4 days ago - at 03/02/2026 02:47PM

We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST.

Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint.

We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.

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