Outage in Airbnb API
Missing Webhooks and Messages API for New Booking Threads
Resolved MinorIncident Report
Summary AI Generated
The Airbnb API experienced an issue where webhooks failed to deliver notifications for first messages in new booking threads, and the Messages GET API was unable to retrieve those messages, affecting partners from Feb 24-25, 2026. Partners missed critical booking communication notifications and could not access initial booking thread messages through the API endpoint. The root cause was identified and mitigated, with data backfilling completed and full service restored on March 11, 2026.
We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST.
Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint.
We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.
Need to monitor Airbnb API outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/12/2026 01:49AM
This incident has been resolved.
You may now retrieve the messages via the GET /v2/threads/{thread_id}/messages endpoint.
If you require further assistance, please do not hesitate to reach out via the Support Portal.
MONITORING
about 1 month ago - at 03/02/2026 02:47PM
We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST.
Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint.
We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.
Latest Airbnb API outages
404 Errors on Listing Photos API - 8 days ago
500 Errors Across Multiple Endpoints - 9 days ago
Limited Access to Homes API Reference - 14 days ago
500 Errors Across Multiple Endpoints - about 2 months ago
500 Errors Across Multiple Endpoints - 4 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
