Outage in Aiwyn

Aiwyn Firm Portal Errors

Resolved Major

May 07, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Aiwyn's technical teams have identified an issue with certain functions failing to load or erroring. This includes engagement letters, projects and contact records. Our teams are urgently working on a fix and we will notify you as soon as it's been released and all functionality is restored. If you have any other questions in the interim please contact support@aiwyn.ai, thank you.

Components affected

Aiwyn Client Payment Portal Aiwyn Firm Portal

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/07/2026 03:09PM

Aiwyn's technical teams have deployed a fix and can confirm all functionality and features in the portals are fully restored. If any users report any issues moving forward, please contact support@aiwyn.ai so we can assist further.

IDENTIFIED 2 days ago - at 05/07/2026 02:25PM

The client portal is still operational, clients are able to access and sign engagement letters and process payments. Some functions like accessing and upload requests are not accessible.

IDENTIFIED 2 days ago - at 05/07/2026 02:14PM

Aiwyn's technical teams have identified an issue with certain functions failing to load or erroring. This includes engagement letters, projects and contact records. Our teams are urgently working on a fix and we will notify you as soon as it's been released and all functionality is restored.

If you have any other questions in the interim please contact support@aiwyn.ai, thank you.

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