Web Security Analytics Issues

We can confirm that the issue is now resolved as of 16:35 UTC on January 21, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ATGVOOSQ5 or by contacting Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are continuing to monitor to ensure that the impact has been fully mitigated.

We have implemented a fix for this issue as of 07:50 UTC on 21 January 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ATGVOOSQ5. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ATGVOOSQ5. We will provide the next update as we make progress.

We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ATGVOOSQ5. We will provide the next update as we make progress.

We are investigating an emerging issue with Web Security Analytics related to errors. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.