Connectivity Issue - Toronto

We can confirm that the issue is now resolved as of 19:13 UTC on February 05, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgxCAG/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We became aware of an issue with in our service provider Toronto data center, during the impact time, users could have experienced intermittent connection timeouts and errors for all services deployed in this data center.

The issue lasted between 18:21 UTC on February 05, 2025 and was mitigated at approximately 19:13 UTC on February 05, 2025

The issue was caused by power outage in our service provider Toronto data center; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/group/0F90f000000DFgxCAG/service-incident-notifications. We will continue to monitor to ensure that the impact has been fully mitigated.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.