Outage in Akeneo

Error on save product and product models

Resolved Major
October 24, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We can observe a raise of errors on 2% of our customer base, on save products and product models use case, when an identifier generator is applied. We are currently investigating.
Components affected
Akeneo Serenity
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2024 02:40PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/24/2024 02:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 10/24/2024 12:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/24/2024 12:23PM

We can observe a raise of errors on 2% of our customer base, on save products and product models use case, when an identifier generator is applied. We are currently investigating.

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