Outage in Alation
Service Disruption Affecting Agent Interactions
Resolved MinorIncident Report
Summary AI Generated
Alation experienced a 29.9-hour service disruption caused by an expired token that prevented a backend service from writing query results to storage, resulting in failed agent interactions. The issue specifically affected customers using Alation AI features and agent interactions, while all other platform functionality remained operational. The service was restored by recycling the affected tenant as a temporary mitigation, and the incident was fully resolved with ongoing monitoring for system stability.
We recently experienced a service disruption that caused agent interactions to fail.
The issue was traced to an expired token, which prevented a backend service from writing query results to storage.
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Impact:
This issue affected customers using Alation AI features, specifically agent interactions. All other platform functionality remained unaffected.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/25/2026 06:52AM
This incident has been resolved.
MONITORING
20 days ago - at 04/24/2026 05:47PM
The issue causing agent interaction failures has been resolved, and the agent system is now fully functional. We are actively monitoring system health to ensure continued stability.
IDENTIFIED
20 days ago - at 04/24/2026 02:39PM
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
INVESTIGATING
20 days ago - at 04/24/2026 02:38PM
We recently experienced a service disruption that caused agent interactions to fail.
The issue was traced to an expired token, which prevented a backend service from writing query results to storage.
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
Impact:
This issue affected customers using Alation AI features, specifically agent interactions. All other platform functionality remained unaffected.
Latest Alation outages
Alation service degradation - Alation agent - 2 months ago
Alation Service Degradation - 3 months ago
Alation Service Degradation - 3 months ago
Degraded Service - Alation. - 3 months ago
Alation Service Degradation - 3 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
