Outage in AlertMedia

Investigating SFTP performance issues

Resolved Minor
November 14, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.
Components affected
AlertMedia Import and User Provisioning

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/15/2025 02:27AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/15/2025 12:59AM

A fix has been applied and we are monitoring the environment.

INVESTIGATING about 2 months ago - at 11/14/2025 08:04PM

We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

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