Outage in AlertSite

AlertSite Console and REST API data delays

Resolved Major
February 08, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing data delays for run and metrics data. This impacts some charts, reports, and API functionality. Please note monitoring is not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
Components affected
AlertSite UXM Document Manager AlertSite REST API - JSON AlertSite REST API - ReportsAPI AlertSite UXM Dashboard AlertSite UXM Account Summary AlertSite 1.0 Console AlertSite REST API - XML
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/09/2023 06:28PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/09/2023 01:16AM

Data delay issues have been resolved. All console and API data should be up-to-date at this time.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite

IDENTIFIED over 2 years ago - at 02/08/2023 11:07PM

We have identified an issue contributing to data processing delays on the platform. We are working to further isolate and resolve data processing delays.

As part of our continuing efforts, you may experience intermittent accessibility to UXM, 1.0 consoles, and REST API.


Please note monitoring is not impacted by this issue.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite

INVESTIGATING over 2 years ago - at 02/08/2023 05:21AM

We are currently experiencing data delays for run and metrics data. This impacts some charts, reports, and API functionality.

Please note monitoring is not impacted by this issue.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite

Latest AlertSite outages

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Dashboard Data Display Delay – Under Investigation - about 1 month ago
Update on Greyed-Out Private Node Monitors - about 1 month ago
Alertsite Emergency Maintenance - about 1 month ago

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