Outage in AlertSite

Okta SSO Login Issue in AlertSite – Resolution Steps

Minor
September 11, 2025 - Started about 1 month ago
Official incident page

Incident Report

Dear User, If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue: Step 1: Go to the AlertSite Settings page and click on Single Sign-On. Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account. We appreciate your cooperation and regret any inconvenience caused. Thank you,

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INVESTIGATING about 1 month ago - at 09/11/2025 11:29AM

Dear User,

If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue:

Step 1: Go to the AlertSite Settings page and click on Single Sign-On.
Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account.

We appreciate your cooperation and regret any inconvenience caused.

Thank you,

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