Outage in AlertSite

Chicago, IL - Tata Monitoring Location Degraded Performance

Resolved Major
October 05, 2023 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing degraded performance with our monitoring nodes in Chicago, IL - Tata since 4 AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Components affected
AlertSite Chicago, IL - Tata
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/05/2023 07:10PM

We have resolved the issue that was causing degraded performance with our monitoring nodes in Chicago, IL - Tata

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

IDENTIFIED about 1 year ago - at 10/05/2023 02:09PM

The issue is due to an unexpected connectivity issue at the provider end. They are working to rectify the issue as soon as possible. Sorry for the inconvenience caused. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

INVESTIGATING about 1 year ago - at 10/05/2023 12:31PM

We are experiencing degraded performance with our monitoring nodes in Chicago, IL - Tata since 4 AM EST.

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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