Outage in AlertSite

Los Angeles, CA - Level3 Monitoring Location Outage

Resolved Major
September 26, 2024 - Started 2 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Our service provider is currently investigating networking issues affecting our servers in Los Angeles, CA - Level3 since 12 PM EST. We are working with our provider to resolve as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/27/2024 01:59AM

Our service provider has resolved the networking issues affecting our servers in Los Angeles, CA - Level3.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

IDENTIFIED 2 days ago - at 09/26/2024 06:24PM

The provider is conducting emergency power and network maintenance with an expected downtime of 4 to 11 hours. However, due to the complexity of the work, the actual downtime could potentially extend beyond the estimated duration.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

INVESTIGATING 2 days ago - at 09/26/2024 05:06PM

Our service provider is currently investigating networking issues affecting our servers in Los Angeles, CA - Level3 since 12 PM EST.

We are working with our provider to resolve as soon as possible.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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