Outage in AlertSite
API and SOAP UI Monitors Not Working
Resolved Major
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Outage Details
Components affected
AlertSite London, UK - AboveNet AlertSite Boston, MA AlertSite Salt Lake City, UT AlertSite Munich, Germany AlertSite Shanghai, China AlertSite Perth, Australia AlertSite San Jose, CA - Micro AlertSite Philadelphia, PA - XO AlertSite Montreal, Quebec AlertSite Mumbai, India AlertSite San Diego, CA AlertSite Atlanta, GA AlertSite Siauliai, Lithuania AlertSite Vancouver, British Columbia AlertSite Fort Lauderdale, FL - Sprint 3G Mobile AlertSite Beijing, China AlertSite Memphis, TN AlertSite London, UK - Docklands AlertSite Birmingham, UK AlertSite Kuala Lumpur, Malaysia AlertSite San Francisco, CA AlertSite Toronto, Ontario AlertSite Buenos Aires, Argentina AlertSite Pittsburgh, PA AlertSite Fort Lauderdale, FL - ATT Wireless AlertSite Los Angeles, CA - NextLink AlertSite Hong Kong AlertSite Sydney, Australia - Equinix AlertSite Zurich, Switzerland AlertSite Milan, Italy AlertSite Cape Town, South Africa AlertSite Worcester, MA AlertSite Miami, FL AlertSite Madrid, Spain AlertSite Newark, NJ - NLayer AlertSite Fremont, CA AlertSite Tokyo, Japan AlertSite Calgary, Alberta AlertSite Denver, CO AlertSite Houston, TX AlertSite Las Vegas, NV AlertSite Cincinnati, OH AlertSite Auckland, New Zealand AlertSite Minneapolis, MN AlertSite Los Angeles, CA - Level3 AlertSite Charlotte, NC AlertSite St. Louis, MO AlertSite Manchester, UK AlertSite Stockholm, Sweden AlertSite Cleveland, OH AlertSite New Delhi, India AlertSite Dallas, TX - XO AlertSite Tel Aviv, Israel AlertSite Frankfurt, Germany AlertSite Copenhagen, Denmark AlertSite New York, NY - LeaseWeb AlertSite Detroit, MI AlertSite Fort Lauderdale, FL AlertSite Washington, D.C. AlertSite Tampa, FL AlertSite Paris, France AlertSite New York, NY - Peer1 AlertSite Brisbane, Australia AlertSite Dublin, Ireland AlertSite Seattle, WA AlertSite Kansas City, KS AlertSite Brussels, Belgium AlertSite Sydney, Australia AlertSite Philadelphia, PA - AboveNet AlertSite Chicago, IL - LeaseWeb AlertSite Singapore AlertSite Seoul, South Korea AlertSite Portland, OR AlertSite Chicago, IL - Tata AlertSite Sao Paulo, Brazil AlertSite Amsterdam - The Nederlands AlertSite Atlanta, GA - Sprint 4G Mobile AlertSite Dallas, TX AlertSite Atlanta, GA - ATT Wireless AlertSite Boston, MA - Expedient AlertSite Austin, TX AlertSite New York, NY - Micro AlertSite Phoenix, AZ AlertSite Bahrain, BahrainLatest Updates ( sorted recent to last )
We have resolved the issue with API and SOAP UI monitors across our public monitoring network. If you encounter any issue with the private nodes, we request you to enable the RA for all your private node and share the Location ID with Smartbear Support Team. Our technical team will deploy the patch to fix the API Monitors.
It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
A fix has been implemented and deployed across our public monitoring network. We will continue to monitor the health of the system.
A fix for private nodes is in progress.
We are continuing to work on a fix for this issue.
At this time API and SOAP UI monitors are not working. We have identified the cause and are working to fix the issue.
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