Outage in AlertSite

Los Angeles, CA - NextLink Monitoring Location Network Issue

Resolved Minor
January 23, 2025 - Started 3 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently experiencing intermittent connectivity issues affecting our servers in Los Angeles, CA (NextLink) since 6:00 AM EST. The root cause has been identified by the provider, and they are actively working to resolve the issue as quickly as possible. We deeply regret any inconvenience this may have caused and appreciate your patience. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/28/2025 07:51PM

This incident has been resolved.

MONITORING 3 months ago - at 01/27/2025 09:31PM

The provider has implemented as networking fix and we are monitoring the location connectivity.

IDENTIFIED 3 months ago - at 01/24/2025 03:12PM

The provider is continuing to work on resolving the issue and we may see intermittent connectivity issues at the servers in Los Angeles, CA (NextLink) location.

We apologize for any inconvenience this may cause and thank you for your continued patience.

If you wish to create a case with Customer Care, please visit:
https://support.smartbear.com/message/?prod=Alertsite

IDENTIFIED 3 months ago - at 01/23/2025 03:42PM

We are currently experiencing intermittent connectivity issues affecting our servers in Los Angeles, CA (NextLink) since 6:00 AM EST. The root cause has been identified by the provider, and they are actively working to resolve the issue as quickly as possible.

We deeply regret any inconvenience this may have caused and appreciate your patience.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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