Outage in AlertSite
Dashboard Data Availability Issue
Major
May 07, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible.
Please note that alerting and monitoring services remain fully operational and are not impacted by this issue.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Components affected
AlertSite UXM DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 05/08/2026 07:43AM
Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
INVESTIGATING
1 day ago - at 05/08/2026 03:09AM
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible.
Please note that alerting and monitoring services remain fully operational and are not impacted by this issue.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
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