Outage in Alloy

MFA Codes Not Delivering via SMS

Resolved Minor
September 29, 2025 - Started 26 days ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently investigating reports that some users are not receiving MFA codes via text message. This only impacts users that rely on MFA codes delivered by SMS. Our team is actively working with our SMS vendor to identify and resolve the issue. If you’re unable to log in because you aren't receiving an SMS code, please reach out to your account's administrator to reset your MFA settings so you can switch to using an Authenticator App (such as Google Authenticator, Authy, or Microsoft Authenticator) instead of SMS codes. We will provide updates here as we learn more.
Components affected
Alloy Customer Dashboard

Need to monitor Alloy outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 09/29/2025 06:16PM

Our SMS vendor has confirmed that around 11:43 AM ET, there were SMS delivery delays when sending messages To T-mobile Network in the USA. They are now observing recovery when sending SMS messages over T-mobile and we’ve received confirmed reports from customers as well.

INVESTIGATING 26 days ago - at 09/29/2025 05:40PM

We are currently investigating reports that some users are not receiving MFA codes via text message. This only impacts users that rely on MFA codes delivered by SMS. Our team is actively working with our SMS vendor to identify and resolve the issue.

If you’re unable to log in because you aren't receiving an SMS code, please reach out to your account's administrator to reset your MFA settings so you can switch to using an Authenticator App (such as Google Authenticator, Authy, or Microsoft Authenticator) instead of SMS codes.

We will provide updates here as we learn more.

Latest Alloy outages

Increased API Errors - Cloud Provider Issues - 5 days ago
Integration Downtime: Iovation - 8 days ago
Integration Downtime: GBG ExpectID - 17 days ago
Integration Downtime: EquifaxXML - 17 days ago
Integration Downtime: LexisNexis InstantID, InstantIDBusinessV2, Enhanced Person Search, AccurintPerson, AccurintBusiness - 17 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook