Outage in Aloware

Call Audio Issues

Resolved Minor
April 22, 2024 - Started about 1 year ago
Official incident page

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Outage Details

We are currently seeing errors from our primary call provider and are investigating the issue with urgency.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/22/2024 05:54PM

This incident has been resolved.

MONITORING about 1 year ago - at 04/22/2024 04:18PM

Our call provider carrier has reported that their issues are resolved and they are currently monitoring. All call services should be back to normal behavior.

IDENTIFIED about 1 year ago - at 04/22/2024 03:25PM

We have updated the logic of our inbound and outbound calling to allow for 1:1 calling.

However, any additional features such as barge, whisper, warm transfer and group calling will be temporarily disabled until our call provider has a permanent solution.

IDENTIFIED about 1 year ago - at 04/22/2024 03:17PM

We have identified the issue where users are not able to connect to audio while on an outbound or inbound call.

We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 04/22/2024 03:03PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 04/22/2024 02:56PM

We are currently seeing errors from our primary call provider and are investigating the issue with urgency.

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