Outage in Aloware
Call Audio Issues
Resolved Minor
April 22, 2024 - Started almost 2 years ago
Official incident page
Official incident page
Incident Report
We are currently seeing errors from our primary call provider and are investigating the issue with urgency.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 04/22/2024 05:54PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 04/22/2024 04:18PM
Our call provider carrier has reported that their issues are resolved and they are currently monitoring. All call services should be back to normal behavior.
IDENTIFIED
almost 2 years ago - at 04/22/2024 03:25PM
We have updated the logic of our inbound and outbound calling to allow for 1:1 calling.
However, any additional features such as barge, whisper, warm transfer and group calling will be temporarily disabled until our call provider has a permanent solution.
IDENTIFIED
almost 2 years ago - at 04/22/2024 03:17PM
We have identified the issue where users are not able to connect to audio while on an outbound or inbound call.
We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
almost 2 years ago - at 04/22/2024 03:03PM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 04/22/2024 02:56PM
We are currently seeing errors from our primary call provider and are investigating the issue with urgency.
Latest Aloware outages
Calls and Messages are intermittently failing - 4 months ago
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Reporting Data Delay - about 1 year ago
Aloware Service Outage - almost 2 years ago
Live Update Issues - almost 2 years ago
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