Outage in Aloware
Calls and Messages are intermittently failing
Resolved MinorIncident Report
We’re currently experiencing intermittent issues affecting messaging and calling services due to an ongoing outage impacting Twilio, our underlying communications provider. Twilio has reported that the disruption stems from a major AWS outage (https://health.aws.amazon.com/health/status) in the US-East-1 region.
Our team is closely monitoring the situation and working directly with Twilio to minimize the impact on our users. Some calls, texts may experience temporary delays or interruptions.
We’ll continue to post updates as the situation evolves. Thank you for your patience and understanding.
Components affected
Aloware Messaging (SMS) - HubSpot Workflows Aloware Inbound calls Aloware Messaging (SMS) - Apps Aloware Outbound calls Aloware Messaging (SMS) - Sequences Aloware Messaging (SMS) - BroadcastsNeed to monitor Aloware outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/20/2025 10:36PM
This incident appears to be resolved, and all services are now working as expected.
MONITORING
10 days ago - at 10/20/2025 10:09PM
The underlying AWS incident appears to be resolved, but we are continuing to monitor system performance to ensure full recovery.
MONITORING
10 days ago - at 10/20/2025 09:16PM
We’re continuing to monitor an ongoing issue affecting some calling and messaging services. Service performance is improving, but intermittent issues may still occur. We will provide another update in 60 minutes or as soon as more information becomes available.
MONITORING
10 days ago - at 10/20/2025 08:13PM
We’re continuing to monitor an ongoing issue affecting some calling and messaging services. Service performance is improving, but intermittent issues may still occur. We will provide another update in 60 minutes or as soon as more information becomes available.
MONITORING
10 days ago - at 10/20/2025 07:15PM
We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.
MONITORING
10 days ago - at 10/20/2025 07:15PM
We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.
MONITORING
10 days ago - at 10/20/2025 07:14PM
We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.
MONITORING
11 days ago - at 10/20/2025 04:13PM
We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.
MONITORING
11 days ago - at 10/20/2025 03:11PM
We’re currently experiencing intermittent issues affecting messaging and calling services due to an ongoing outage impacting Twilio, our underlying communications provider. Twilio has reported that the disruption stems from a major AWS outage (https://health.aws.amazon.com/health/status) in the US-East-1 region.
Our team is closely monitoring the situation and working directly with Twilio to minimize the impact on our users. Some calls, texts may experience temporary delays or interruptions.
We’ll continue to post updates as the situation evolves. Thank you for your patience and understanding.
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