Outage in Alpine IQ
Licensing Restriction Error on Mobile App Shop Tab
Resolved MinorIncident Report
We are currently investigating this issue.
While this issue is occurring users may not be able to access the shop page on their mobile apps.
Current workaround:
Within your AIQ dashboard go to Settings --> Mobile App --> App Features
Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle.
This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/15/2025 05:22PM
This incident has been resolved.
IDENTIFIED
7 months ago - at 10/14/2025 09:43PM
The issue has been identified and a fix is being implemented.
Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted.
This should mainly be affecting apps on versions below v5.2.355.
INVESTIGATING
7 months ago - at 10/14/2025 09:07PM
We are currently investigating this issue.
While this issue is occurring users may not be able to access the shop page on their mobile apps.
Current workaround:
Within your AIQ dashboard go to Settings --> Mobile App --> App Features
Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle.
This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.
Latest Alpine IQ outages
Ecommerce: Degraded Search Indexing – New Products - 14 days ago
AIQ Dashboard Degraded Service - about 1 month ago
Checkout Page degredation - about 2 months ago
Intermittent Service Interruptions - 3 months ago
Support Chat Disruption - 4 months ago
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