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Outage in Alpine IQ

“You are not authenticated” error when adding items to the cart

Resolved Minor
September 18, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Some users are receiving a “You are not authenticated” error when adding items to the cart. Have identified the issue. Fix has been implemented. If this is still occurring for you, please make sure to refresh your page and try again.

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RESOLVED 8 months ago - at 09/18/2025 03:16PM

Some users are receiving a “You are not authenticated” error when adding items to the cart. Have identified the issue. Fix has been implemented.

If this is still occurring for you, please make sure to refresh your page and try again.

Latest Alpine IQ outages

AIQ Dashboard Degraded Service - about 1 month ago
Checkout Page degredation - about 2 months ago
Support Chat Disruption - 4 months ago

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