Outage in Alpine IQ
Ecommerce Login Issues
Resolved MinorIncident Report
We are currently investigating an issue where some customers are unable to login or reset their passwords. This only affects a subset of customers.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/20/2025 05:15PM
Customer accounts with a valid password have all been migrated over. If you continue to experience any issues, please reach out to our support team.
IDENTIFIED
9 months ago - at 08/19/2025 03:55PM
Our login migration script is still running to migrate all users to the updated consumer login. We will keep this status open until all customer accounts have been fully migrated.
INVESTIGATING
9 months ago - at 08/19/2025 03:39PM
We are currently investigating an issue where some customers are unable to login or reset their passwords. This only affects a subset of customers.
Latest Alpine IQ outages
Ecommerce: Degraded Search Indexing – New Products - 14 days ago
AIQ Dashboard Degraded Service - about 1 month ago
Checkout Page degredation - about 2 months ago
Intermittent Service Interruptions - 3 months ago
Support Chat Disruption - 4 months ago
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