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This incident has been resolved.
A fix was implemented last night and we are monitoring the results.
We’ve noticed a surge in reporting requests during peak hours, which is causing our system’s queue to fill faster than it can process.
To resolve this, our team is rolling out performance optimizations tonight (7/21) and upgrading our servers to better handle the increased load.
In the meantime, please try running your report again every five minutes. If you still encounter issues after 30 minutes, please let us know!
Thank you for your patience and understanding!
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