Outage in Altapay
High decline rate on MobilePay transactions
Resolved Minor
October 01, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
We are currently observing an unusually high rate of declined MobilePay transactions across our network.Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible.* **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
INVESTIGATING
5 days ago - at 10/01/2026 01:05PM
We are currently observing an unusually high rate of declined MobilePay transactions across our network.Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible.* **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.
IDENTIFIED
5 days ago - at 10/01/2026 01:10PM
The issue has been identified and MobilePay is working on a correction
MONITORING
5 days ago - at 10/01/2026 01:54PM
MobilePay has implemented a fix and we are currently monitoring the situation
Latest Altapay outages
Subject: Investigating an issue with elevated Suspected Fraud transaction declines - about 1 month ago
Investigating performance in payment flow - 2 months ago
Intermittent Connection Issues - 3 months ago
Credit Card Payment Failures on Shopify Embedded App - 3 months ago
Performance Issues with Mastercard 3D Secure (3DS - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
