Outage in Altmetric

Altmetric Explorer data delays

Resolved Minor

February 25, 2024 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

Components affected

Altmetric Explorer for Institutions Altmetric Explorer for Publishers Altmetric Data Processing

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/25/2024 02:06PM

Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

MONITORING almost 2 years ago - at 02/25/2024 11:09AM

Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

IDENTIFIED almost 2 years ago - at 02/25/2024 10:17AM

The cause of the data delays has been identified and the team is now working on a solution

INVESTIGATING almost 2 years ago - at 02/25/2024 09:44AM

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