Outage in Altmetric

Altmetric Explorer data delays

Resolved Minor
February 25, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.
Components affected
Altmetric Explorer for Institutions Altmetric Explorer for Publishers Altmetric Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/25/2024 02:06PM

Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

MONITORING over 1 year ago - at 02/25/2024 11:09AM

Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

IDENTIFIED over 1 year ago - at 02/25/2024 10:17AM

The cause of the data delays has been identified and the team is now working on a solution

INVESTIGATING over 1 year ago - at 02/25/2024 09:44AM

We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

Latest Altmetric outages

API and Detail Pages service outage - 3 days ago
Altmetric Explorer on-going issues - 5 months ago
Data processing delays - 6 months ago
Altmetric Explorer Data refresh delay - 8 months ago
Application deployment infrastructure instability - 11 months ago

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