Outage in Altmetric

Altmetric Explorer on-going issues

Resolved Major
May 28, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
Components affected
Altmetric Explorer for Institutions Altmetric Explorer for Publishers
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/28/2025 07:18PM

The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.

MONITORING about 1 month ago - at 05/28/2025 03:01PM

A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.

INVESTIGATING about 1 month ago - at 05/28/2025 01:07PM

Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.

INVESTIGATING about 1 month ago - at 05/28/2025 12:49PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/28/2025 12:48PM

We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

Latest Altmetric outages

Data processing delays - about 2 months ago
Altmetric Explorer Data refresh delay - 5 months ago
Application deployment infrastructure instability - 7 months ago
Altmetric Explorer data delays - over 1 year ago
Altmetric Details Page API downtime - over 1 year ago

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