Outage in Alyce

Some Users Unable to Login to Alyce

Resolved Minor
September 28, 2021 - Started about 4 years ago - Lasted 6 months
Official incident page

Incident Report

We're investigating an issue where some users will not be able to login to Alyce and receive a "ESOCKETTIMEDOUT" error. We're investigating as a highest priority, some users may be able to login by retrying. We'll provide an update as soon as we can.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 09/28/2021 06:16PM

We've been monitoring closely and haven't seen any additional errors. Please reach out to support@alyce.com if you're still seeing any issues.

MONITORING about 4 years ago - at 09/28/2021 04:21PM

We've identified the root cause is related to one of our technology partners. This issue has been addressed by them. We will monitor for a period to ensure authentication is working as expected before resolving this issue.

INVESTIGATING about 4 years ago - at 09/28/2021 03:53PM

We're investigating an issue where some users will not be able to login to Alyce and receive a "ESOCKETTIMEDOUT" error. We're investigating as a highest priority, some users may be able to login by retrying. We'll provide an update as soon as we can.

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