Outage in Amperity

Errors orchestrating to Facebook destinations

Resolved Minor
October 26, 2023 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Our Platform Engineering team has identified an increase in errors while orchestrating to Facebook for both destinations and campaigns. Failed orchestrations may be retried but may still fail. Amperity has reached out to Meta Developer Support, and we are awaiting additional guidance or root cause.
Components affected
Amperity Destinations Amperity AWS Platform Amperity Azure Platform
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/28/2023 08:12AM

After a fix executed by Meta, impact on Amperity has been mitigated. We are declaring this resolved.

MONITORING almost 2 years ago - at 10/27/2023 11:28PM

After prompts from Amperity's Platform Engineering Team, Meta has identified a root cause for the observed orchestration errors. We will continue to monitor the situation and provide updates accordingly.

INVESTIGATING almost 2 years ago - at 10/27/2023 04:31PM

The Amperity Platform Engineering team continues to monitor the situation and has sought additional guidance from Meta. We will post updates as we learn more.

INVESTIGATING almost 2 years ago - at 10/27/2023 01:04PM

The team continues to monitor the ongoing situation. We will post additional updates as we learn more.

INVESTIGATING almost 2 years ago - at 10/27/2023 07:34AM

The Amperity Platform Engineering team continues to wait on guidance from Meta. We will post additional updates as we learn more.

INVESTIGATING almost 2 years ago - at 10/27/2023 05:08AM

The Amperity Platform Engineering team continues to monitor the situation as we wait on guidance from Meta. We will post additional updates as we learn more.

INVESTIGATING almost 2 years ago - at 10/27/2023 02:22AM

The Amperity Platform Engineering team continues to wait on guidance from Meta. We will post additional updates as we learn more.

INVESTIGATING almost 2 years ago - at 10/26/2023 11:35PM

The Amperity Platform Engineering team is continuing to observe additional failures; we are waiting on guidance from Meta. We will post additional updates as we learn more.

INVESTIGATING almost 2 years ago - at 10/26/2023 08:43PM

Our Platform Engineering team has identified an increase in errors while orchestrating to Facebook for both destinations and campaigns. Failed orchestrations may be retried but may still fail. Amperity has reached out to Meta Developer Support, and we are awaiting additional guidance or root cause.

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