Outage in Amplitude

Query Performance Degradation for Some Customers

Resolved Minor
August 20, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

From 2025-08-20 07:25 PST, we experienced issues with our query capabilities for some customers and users may see their charts/dashboards slow to load or unavailable. Our team is investigation, no action is needed from customers at this time. We will post updates as we recover the systems.
Components affected
Amplitude Web Reporting

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/20/2025 04:07PM

We have some theory on the root cause, will work on them ASAP and run an internal post-mortem afterwards

MONITORING 2 months ago - at 08/20/2025 03:39PM

System is back to normal from 8:27am after mitigation, still investigating the root cause

INVESTIGATING 2 months ago - at 08/20/2025 03:25PM

We are still investigating, still not clear on the root cause. Trying some ways to mitigate.

INVESTIGATING 2 months ago - at 08/20/2025 02:59PM

From 2025-08-20 07:25 PST, we experienced issues with our query capabilities for some customers and users may see their charts/dashboards slow to load or unavailable.

Our team is investigation, no action is needed from customers at this time.

We will post updates as we recover the systems.

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