Outage in Anaplan
Platform Alerts
Resolved MajorIncident Report
Summary AI Generated
Anaplan experienced a major platform issue lasting 3.7 hours where some customers were unable to load their models. The service was restored after the team identified and resolved the root cause, with customers advised to close and reopen any models if they continued experiencing issues.
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 03/14/2026 09:02AM
We have confirmed that the issue is now resolved.
If you still experience issues with opening your model, please close down any you have open and try again. This should resolve the issue.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
MONITORING
10 days ago - at 03/14/2026 08:54AM
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
IDENTIFIED
10 days ago - at 03/14/2026 08:41AM
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
IDENTIFIED
10 days ago - at 03/14/2026 08:07AM
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
INVESTIGATING
10 days ago - at 03/14/2026 07:29AM
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
INVESTIGATING
10 days ago - at 03/14/2026 06:59AM
Thank you for your patience as we continue to investigate this issue.
We are investigating the errors you are receiving when trying to load your models, with the highest priority.
Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
INVESTIGATING
10 days ago - at 03/14/2026 06:25AM
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
INVESTIGATING
10 days ago - at 03/14/2026 05:51AM
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
INVESTIGATING
10 days ago - at 03/14/2026 05:24AM
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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