Outage in Anaplan

Platform Alerts

Resolved Major

March 18, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Anaplan experienced a major platform issue that prevented some customers from loading models and caused performance problems when accessing workspaces. The incident lasted 1.2 hours, during which the platform team identified the root cause and worked to restore normal functionality. Service was fully restored with customers able to resume normal activities, and the team continued monitoring to ensure stability.

We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/19/2026 04:01AM

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

MONITORING about 1 month ago - at 03/19/2026 03:50AM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

IDENTIFIED about 1 month ago - at 03/19/2026 03:24AM

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Customers should be able to open workspaces and models but some performance issues remain that we are currently working through.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

INVESTIGATING about 1 month ago - at 03/19/2026 03:04AM

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING about 1 month ago - at 03/19/2026 02:48AM

We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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