Outage in Anaplan
Platform Alerts
Resolved MinorIncident Report
Summary AI Generated
A third-party vendor firewall issue, triggered by recent firmware upgrades, prevented some Anaplan customers from logging into the platform, resulting in ERR_TIMED_OUT errors on standard HTTPS connections. The incident lasted approximately 2.3 hours before the vendor remediated the issue and service was restored. A root cause analysis is expected within 7 business days.
We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/27/2026 03:41PM
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
MONITORING
8 days ago - at 10/27/2026 03:03PM
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
IDENTIFIED
8 days ago - at 10/27/2026 02:52PM
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades.
Impacted customers may observe the following behaviours:
ERR_TIMED_OUT errors on standard HTTPS
Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized.
We will provide further updates in 60 minutes or upon resolution.
IDENTIFIED
8 days ago - at 10/27/2026 01:39PM
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades.
Impacted customers may observe the following behaviours:
ERR_TIMED_OUT errors on standard HTTPS
Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized.
We will provide further updates in 60 minutes or upon resolution.
INVESTIGATING
8 days ago - at 10/27/2026 01:22PM
We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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