Outage in AnyDesk
Partial outage - Taiwan and Hong Kong
Resolved MajorIncident Report
Summary AI Generated
AnyDesk experienced a major outage affecting customers in Taiwan and Hong Kong due to networking issues with an upstream provider, lasting approximately 189.6 hours. To mitigate the impact, engineers rerouted affected customers to infrastructure in Japan while working on a permanent fix. The incident was resolved when customers in Taiwan and Hong Kong were successfully routed back to their original zone.
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong.
Engineers are investigating and a further update will be provided once a root cause has been identified.
We apologise for any inconvenience caused.
Components affected
AnyDesk AsiaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/06/2026 08:51AM
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
IDENTIFIED
about 2 months ago - at 04/30/2026 06:22PM
Our engineering teams continue to work on the issue
IDENTIFIED
about 2 months ago - at 04/28/2026 11:59AM
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
INVESTIGATING
about 2 months ago - at 04/28/2026 11:20AM
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong.
Engineers are investigating and a further update will be provided once a root cause has been identified.
We apologise for any inconvenience caused.
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