Global - AF Access Pass Issue for Android Users

The issue affecting Android users accessing their AF Access Pass through the AF App has been resolved.
Users should update to the latest version of the AF App to ensure they receive the update.
If you continue to experience an issue, please submit a support ticket.

Our teams have deployed an app update to address the issue affecting Android users accessing their AF Access Pass through the AF App.

Users should update to the latest version of the AF App to receive the update. Access Pass functionality has been restored, and our teams are monitoring the service to confirm continued stability.

We will provide a final update once monitoring is complete.

We are currently investigating an issue affecting some Android users when accessing their AF Access Pass through the AF App.

Affected users may experience an endless loading screen or receive an “Unable to load this pass” message when attempting to open their Access Pass.

As a workaround, users who have already added their Access Pass to Google Wallet can open Google Wallet directly to access their pass.

Our teams are continuing to investigate the issue and will provide another update as more information becomes available.