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Outage in apaleo

Increased Error Rates

Resolved Major
February 04, 2025 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.
Components affected
apaleo API apaleo Payment

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/05/2025 12:20PM

After careful monitoring all is working as expect. This incident has been resolved.

MONITORING about 1 year ago - at 02/05/2025 08:46AM

All issues with our 3rd party service are confirmed to be resolved. We will continue to monitor for a while.

MONITORING about 1 year ago - at 02/05/2025 07:00AM

The 3rd party service appears stable for the last hour. They are performing additional testing to ensure all is good. We await further update.

MONITORING about 1 year ago - at 02/05/2025 05:21AM

Unfortunately, we are seeing error rates going up again the last while from our 3rd party service for certain API calls, we continue to monitor.

MONITORING about 1 year ago - at 02/05/2025 04:42AM

Errors rates appear to be back to normal very low levels, even so we will continue monitoring until we get the "all clear" status from our 3rd party service.

INVESTIGATING about 1 year ago - at 02/05/2025 03:11AM

Our 3rd party service has indicated there is a network issue on their side and they are investigating. We will continue to monitor and update as soon as we know more.

INVESTIGATING about 1 year ago - at 02/05/2025 03:00AM

We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.

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