Outage in Apicbase
Issue loading dashboards
Resolved MinorIncident Report
We are currently investigating a problem with embedded dashboards not loading for customers. As it seems to affect all dashboards this means all dashboards in the Insights Hub but also locally embedded one's throughout the software. First analysis seems to suggest the issue is not on the Apicbase side but with our service provider powering the dashboards. Our teams are in close contact and actively trying to identify the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/09/2025 12:58PM
This incident has been resolved.
MONITORING
4 months ago - at 10/09/2025 12:33PM
The issue has been resolved at our service provider and dashboards are back. We are monitoring the situation closely.
MONITORING
4 months ago - at 10/09/2025 12:26PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 months ago - at 10/09/2025 11:51AM
We have identified that the issue is not at the Apicbase side but indeed at our service provider. This means our teams cannot actively resolve the issue but we are in close contact with our service provider to get the dasboards up and running again as soon as possible.
INVESTIGATING
4 months ago - at 10/09/2025 11:46AM
We are currently investigating a problem with embedded dashboards not loading for customers. As it seems to affect all dashboards this means all dashboards in the Insights Hub but also locally embedded one's throughout the software. First analysis seems to suggest the issue is not on the Apicbase side but with our service provider powering the dashboards. Our teams are in close contact and actively trying to identify the issue.
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