Outage in Appcues

Content delivery slowdown

Resolved Minor
December 06, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an issue with the Appcues API that is causing a slowdown in end user content delivery. We are investigating.
Components affected
Appcues Javascript SDK (fast.appcues.com) Appcues api.appcues.com

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/06/2023 06:58PM

We have identified the root cause for this issue. The issue is now cleared.

INVESTIGATING almost 2 years ago - at 12/06/2023 06:38PM

We are seeing a new instance of degraded performance and are investigating.

INVESTIGATING almost 2 years ago - at 12/06/2023 05:57PM

The incident is resolved.

INVESTIGATING almost 2 years ago - at 12/06/2023 04:52PM

We are experiencing an issue with the Appcues API that is causing a slowdown in end user content delivery. We are investigating.

Latest Appcues outages

Some clients are unable to load Appcues Studio - 5 months ago
Partial outage in Studio and Public API - about 2 years ago
Degraded Appcues Appcues Studio and Content Delivery Performance - about 2 years ago
Intermittent Loading Failures in Appcues Studio - over 2 years ago
Flow delivery interruption - almost 3 years ago

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