Outage in Appcues

Some clients are unable to load Appcues Studio

Resolved Major
May 27, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.
Components affected
Appcues studio.appcues.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/27/2025 02:56PM

The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future.

MONITORING about 1 month ago - at 05/27/2025 02:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 05/27/2025 01:59PM

Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix.

INVESTIGATING about 1 month ago - at 05/27/2025 01:42PM

Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.

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