Outage in Appen

Unit Reservation Cleanup Delay

Resolved Minor
July 12, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Dear Customers, We are experiencing an issue with unit reservations not being cleaned up promptly upon judgment submission. This may lead to an increased number of pending judgments and potentially affect the assignment of units to contributors. The issue has been identified and the team is currently working on it.
Components affected
Appen Customer Portal and API

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/12/2024 09:25PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/12/2024 03:18PM

it’s not happening to new judgments but it affects some previous judgments. The team is currently trying to recover previous judgements.

IDENTIFIED over 1 year ago - at 07/12/2024 02:46PM

Dear Customers,
We are experiencing an issue with unit reservations not being cleaned up promptly upon judgment submission. This may lead to an increased number of pending judgments and potentially affect the assignment of units to contributors.
The issue has been identified and the team is currently working on it.

Latest Appen outages

test-incident 1 - about 2 months ago
test 21 - about 2 months ago
test 19 - about 2 months ago
test-18 - about 2 months ago
test-17 - about 2 months ago

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