Outage in Appfigures

Investigating Google Revenue for Paid Apps

Resolved Minor
March 04, 2025 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

From February on, we're investigating reports of dropped Google revenue for paid apps. This only impacts paid apps; IAP revenue continues to be available in reporting.
Components affected
Appfigures Revenue
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/11/2025 04:13PM

Google Play paid apps have continued to import data without issue over the last few days.

MONITORING 3 months ago - at 03/06/2025 06:18PM

We've rolled out a fix based on Google's change, and we're importing revenue for paid apps again. Data is catching up as we re-import for all impacted accounts. We'll monitor until syncs are complete.

IDENTIFIED 3 months ago - at 03/05/2025 10:03PM

We have an update in the works to bring back revenue for paid apps. We'll run some additional tests and have the changes out once that's completed.

IDENTIFIED 3 months ago - at 03/05/2025 02:56PM

We determined the root cause of the paid app revenue drop for February and on - a change from Google. We're searching for a workaround and want to have this in place as soon as possible.

IDENTIFIED 3 months ago - at 03/05/2025 01:01AM

We'll continue to work on this until the root cause has been determined and revenue is importing once again.

IDENTIFIED 3 months ago - at 03/04/2025 09:34PM

We're continuing to investigate the root cause and will share any new updates as they become available.

IDENTIFIED 3 months ago - at 03/04/2025 03:47PM

We've identified the issue of the missing revenue for paid apps and are now looking to understand the root cause.

INVESTIGATING 3 months ago - at 03/04/2025 03:12PM

From February on, we're investigating reports of dropped Google revenue for paid apps. This only impacts paid apps; IAP revenue continues to be available in reporting.

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