Outage in AppFollow

Issue sending replies

Resolved Minor
September 19, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently facing issues on sending replies to the stores, which return "Error while publishing" and "Your reply was not published, please check the Reply to Reviews integration." errors. Our team is already working on a fix for this issue, and we will provide updates as soon as we have them.
Components affected
AppFollow Reply to Reviews AppFollow Reply to Reviews

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/22/2023 09:24AM

The issue with sending replies is resolved.

INVESTIGATING about 2 years ago - at 09/20/2023 10:40AM

We still see some cases where the replies are still not sending. Continuing the investigation.

MONITORING about 2 years ago - at 09/20/2023 09:42AM

We have implemented the fix and are monitoring the results. All replies should be going through normally.

INVESTIGATING about 2 years ago - at 09/19/2023 01:38PM

We are currently facing issues on sending replies to the stores, which return "Error while publishing" and "Your reply was not published, please check the Reply to Reviews integration." errors. Our team is already working on a fix for this issue, and we will provide updates as soon as we have them.

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