Outage in AppFollow

Issue sending replies

Resolved Minor
September 19, 2023 - Started 10 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently facing issues on sending replies to the stores, which return "Error while publishing" and "Your reply was not published, please check the Reply to Reviews integration." errors. Our team is already working on a fix for this issue, and we will provide updates as soon as we have them.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/22/2023 09:24AM

The issue with sending replies is resolved.

INVESTIGATING 10 months ago - at 09/20/2023 10:40AM

We still see some cases where the replies are still not sending. Continuing the investigation.

MONITORING 10 months ago - at 09/20/2023 09:42AM

We have implemented the fix and are monitoring the results. All replies should be going through normally.

INVESTIGATING 10 months ago - at 09/19/2023 01:38PM

We are currently facing issues on sending replies to the stores, which return "Error while publishing" and "Your reply was not published, please check the Reply to Reviews integration." errors. Our team is already working on a fix for this issue, and we will provide updates as soon as we have them.

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