Outage in AppFollow

Cloud Provider Data Infrastructure Issue Impacting services (Zendesk App, Report to concern)

Resolved Major
September 18, 2024 - Started 2 months ago - Lasted about 12 hours
Official incident page

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Outage Details

One of our cloud provider has incident yesterday evening. We have already identified problem and start working on solution. It can affect services: Zendesk App, Reply to reviews and report to concern processing.
Components affected
AppFollow Zendesk
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/18/2024 01:11PM

Everything fixed.

MONITORING 2 months ago - at 09/18/2024 05:07AM

We have fixed problem with infrastructure and continue monitoring both use cases (Zendesk App and Report to concerns)

IDENTIFIED 2 months ago - at 09/18/2024 01:13AM

One of our cloud provider has incident yesterday evening.
We have already identified problem and start working on solution.

It can affect services: Zendesk App, Reply to reviews and report to concern processing.

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